EAA Accessibility Statement

Introduction

At RH (RH.com), we are committed to providing an accessible online experience for all users, including those with disabilities. We strive to meet the needs of the broadest possible audience and conform with established accessibility standards.

This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards. This accessibility statement applies to the portions of our website covered by the European Accessibility Act and respective domestic transposition. While other sections of our website may not be fully accessible or conformant with current regulations, they are being reviewed for future improvements.

Description of the Service and Measures to Support Accessibility

RH.com offers luxury home furnishings and provides information about RH’s services, including interior design. RH.com is partially accessible across multiple formats, supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of our services:

  • Keyboard Navigation: Most site navigation is functional using only a keyboard
  • Screen reader compatibility: Functional with popular screen readers
  • Text-resize zoom functionality: Scalable text for users with visual disabilities

Our service supports accessibility through:

  • Simple navigation: Logical layouts with consistent headings, landmarks and navigation
  • Keyboard accessibility: Functions can be operated via keyboard
  • Help and support: Support and documentation provided in accessible formats

We maintain our accessibility standards by providing:

  • Ongoing accessibility training: Our team receives regular training on accessibility best practices, ensuring employees have the skills required to keep our services inclusive and conformant with current standards.
  • Regular testing: We continually test our services against the latest accessibility guidelines, including WCAG and EN 301 549, and make necessary updates to sustain accessibility.
  • Feedback mechanisms: We have established channels for users to provide feedback on accessibility issues and aim to address concerns promptly.
Conformance Status

The portions of our website covered by the European Accessibility Act observe the following standards:

  • WCAG 2.1 Level AA
  • EN 301 549
Limitations and Alternatives

While we aim to ensure accessibility for all users, some limitations may exist. If you experience any issues, please contact us, and we will work to provide an alternative solution.

Known limitations:

  1. Keyboard accessibility and visible focus: Some controls are not keyboard accessible or lack visible focus indicators.
  2. Video captions: Some of our videos do not have captions.
  3. Audio description: Videos on this website do not have audio description.
  4. Heading Hierarchy: Some headings do not follow the correct heading hierarchy, which can cause problems for screen reader users.
  5. Image Alt Text: Some images lack alt text or are not marked as decorative.
  6. Contrast: High contrast experience is not supported.
  7. Informative control labels: Name, role and value are not available for some interactive controls.
Feedback and Contact Information

We welcome your feedback on the accessibility of our services. If you encounter any accessibility barriers, please contact us:

Email: accessibility@rh.com

Date published: 3 December 2025
Date last reviewed: 3 December 2025

For customers in Germany:

Should you report an accessibility issue that prevents you from utilizing our services and remain unsatisfied with our response, please contact the Gemeinsame Marktüberwachung der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF).

c/o Ministry of Labour, Social Affairs, Health and Equality of the State of Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg

Telephone: +49 391 567 4530
Email: MLBF@ms.sachsen-anhalt.de

© 2025 RH